How to orderDear Customers,
Please take some time and read through this question completely and carefully when ordering questions. Thank you very much!
How do I find the right parts?
We are a specialized company for
- Victoria - Vehicles
- Zweirad Union - vehicles
- BING carburetor
- SACHS engines
That's why 95% of all parts in the webshop make the most sense to order either
- by original spare part order number via the SEARCH function
- about the CATEGORIES of the vehicles and the assemblies / panels - 1:1 as in the original spare part list
The "universal matching" articles are provided with as many information as possible.
Please note, however:
Simple search terms such as "Bowden cable clutch" lead to several results which then without to consider the details or the category of the article more closely may NOT fit!
(compare search term "hexagon screw M10" <<< here there are various lengths and materials!)
This is not an "inadequate function" but is in the nature of things.
Also original spare parts of current car manufacturers will NOT be listed with all dimensions, weights, etc., since these are partly trade/company secrets!
Do YOU have a original spare parts list available?
If you do NOT have an original spare parts list to determine the correct spare parts with order numbers, please order FIRST a suitable CD from this category with sub-categories depending on your vehicle / engine brand:
(The contents of the CDs (PDF file, also suitable for MAC!) can also be printed for personal use purposes!
Copies and original literature can also be ordered.
Model identification > please inquire with exact vehicle information:
If you are unsure which model you have, we are happy to help you with the identification.
But we need well-founded information and pictures of the vehicle via e-mail (please NOT by fax, as pictures are no longer recognizable):
- VIN or photograph of the nameplate on the frame
- Engine number or photo from the type plate on the engine
- Pictures of the complete vehicle - possibly also disassembled and spread on the floor
(a pile in boxes is usually NOT sufficient for unambiguous identification)
Add article to cart:
If you have found the item(s) by the SEARCH or categories, you can either
A) Click on the item picture or the item name to display all available details (description, notes, ...) and then set the desired quantity with the small arrow keys and click on "Add to cart", or
B) For known articles, directly set the desired quantity with the small arrow keys and click on "Add to cart"
Then you are welcome to buy more items or go directly to the cart.
Please complete the order process COMPLETELY:
You must complete the order process COMPLETE to the end!
(just "look" at the abstract is NOT enough to send the data to us!)
At the end of the order (summary) please proceed as follows:
1. Read ALL mandatory fields and confirm by clicking in the box:
A. "Article with longer delivery status, reorder(s)"
B. "Terms and Conditions" or "TOS (read)"
2. You are also welcome to subscribe to the newsletter, because ONLY THEN you will receive news about special promotions and special discounts! However, this is voluntary and can be easily and quickly revoked at any time.
3. ALWAYS click on the big button "order for payment" or "buy" > IMPORTANT!
Then you will also receive an automatic order confirmation via e-mail from the shop.
So you know that your order has arrived safe and sound and that we can process it.
A manual creation of parts already in the shopping cart by us makes absolutely no sense, because you - in contrast to about 5 seconds for 1-2 clicks in the webshop! - sending the article data via email would take more time and we are completely overloaded and this would take even more unnecessary time.
Therefore, we kindly ask you to read EVERY text and ANY hint again step by step and carefully. Sometimes it also helps to get computer-aided help from possibly younger family members, friends or neighbors who already know such standard web shops.
Unfortunately, we can NOT provide computer training on the use of a current and common web shop like ours for capacity reasons.
Thank you for your order and your understanding.
Your Victoria-Oldtimer team